Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned: *We do not accept products that are intimate.
Additional non-returnable items: *Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
*Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at dovile@dovwithlove.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges: (if applicable)
*We can only exchange items if they are defective or damaged. Unfortunately we can't replace items as all of our products are one of a kind. If you wish to exchange it for a similar item, send us an email at dovile@dovwithlove.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
